Terms of Service
Last updated: March 2026
These Terms of Service (“Terms”) govern access to and use of the website www.caresma.com and the Caresma application (collectively referred to as the “Platform”).The Platform is operated by:
CARESMA Private Company
Distinctive title: CARESMA
Address: 40 Zan Moreas Street, Athens, Attica, 11745, Greece
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Platform.
1. Description of the Service
Caresma provides a digital platform that allows family members or caregivers to configure AI-powered companionship phone calls for older adults.
Through the Platform, users may:
- configure scheduled companionship calls
- customize conversation preferences
- receive notifications or summaries of conversations
The calls are delivered through automated communication systems and artificial intelligence technologies.
The purpose of the service is companionship, engagement, and friendly conversation.
Caresma does not provide caregiving services, healthcare services, or medical advice.
2. Intended Users
The Platform is designed primarily for family members, relatives, or caregivers who wish to provide companionship calls for an older adult.
Users are responsible for configuring the service for the intended call recipient.
The Platform is not intended to replace human contact, professional caregiving, or medical supervision.
3. AI Companion Calls
Caresma uses artificial intelligence technologies to generate automated companionship conversations during phone calls.
These conversations may include:
- casual discussion
- general conversation topics
- reminders or prompts
- social interaction
Users acknowledge that:
- the system is an AI-generated conversational system
- conversations are generated automatically
- responses may not always be accurate or appropriate
AI-generated conversations are provided solely for companionship and engagement purposes.
4. AI Disclosure
Caresma provides AI-generated companionship calls using automated systems.
Users must ensure that the call recipient is informed that they may receive automated calls from an AI-powered virtual companion and not a human operator.
By using the Platform, users confirm that they have obtained the necessary consent from the call recipient to receive such calls.
Caresma may also provide automated disclosure during calls informing recipients that they are interacting with an AI system.
5. No Medical or Emergency Service
The Platform does not provide medical advice, healthcare services, or emergency monitoring.
The service must not be relied upon in emergency situations.
Users should ensure that call recipients have access to appropriate emergency services and human assistance when necessary.
Caresma is not responsible for monitoring the safety, health, or wellbeing of the call recipient.
6. User Responsibilities
Users agree to:
- provide accurate phone numbers and configuration information
- obtain consent from call recipients before initiating AI calls
- ensure the service is used responsibly and lawfully
- inform recipients that calls may be generated by an AI system
Users are responsible for how they configure and use the Platform.
7. Communication Services
The Platform relies on third-party telecommunications and communication services to deliver calls and notifications.
Service availability may depend on telecommunications networks and third-party providers.
Caresma does not guarantee uninterrupted delivery of phone calls or notifications.
8. Acceptable Use
Users agree not to use the Platform in any way that:
- violates applicable laws or regulations
- harms, harasses, or deceives others
- attempts to manipulate or misuse the AI system
- interferes with the security or functionality of the Platform
Caresma reserves the right to suspend or terminate accounts that violate these Terms.
9. AI Limitations
Artificial intelligence systems may occasionally produce incorrect, incomplete, or unexpected responses.
Users acknowledge that:
- AI conversations are automated
- responses may contain inaccuracies
- conversations should not be relied upon for factual accuracy
Users remain responsible for how the service is used.
10. Platform Availability
Caresma aims to maintain reliable service but does not guarantee uninterrupted availability.
The Platform may be modified, updated, suspended, or temporarily unavailable due to maintenance, technical issues, or system improvements.
11. Intellectual Property
All intellectual property rights related to the Platform, including software, design, trademarks, and content, are owned by or licensed to Caresma.Users may not reproduce, distribute, modify, or exploit any part of the Platform without prior written permission.
12. Limitation of Liability
To the maximum extent permitted by law, Caresma shall not be liable for:
- interruptions in service
- errors in AI-generated conversations
- damages resulting from reliance on AI conversations
- any harm arising from the configuration or misuse of the Platform
The Platform is provided “as is” and “as available.”
13. Termination
Caresma may suspend or terminate access to the Platform if:
- these Terms are violated
- unlawful or harmful activity is detected
- required by law or regulatory authorities
Users may discontinue use of the Platform at any time.
14. Governing Law
These Terms are governed by the laws of Greece and applicable European Union legislation.Any disputes arising from or related to these Terms shall be subject to the jurisdiction of the courts of Athens, Greece.
15. Changes to the TermsCaresma reserves the right to modify these Terms at any time.Updated versions will be published on the Platform and become effective upon publication.Continued use of the Platform after updates constitutes acceptance of the revised Terms.
16. Contact
For any questions regarding these Terms, users may contact:
Email: info@caresma.com